Standard making time is 2-5 days after payment confirmation. During peak or popular seasons, making time may take longer. Next-day orders may be accepted, subject to availability and confirmation by us. Please contact us in advance for urgent requests.

All items are carefully and securely packaged, with cable ties used to keep everything in place and reduce movement during delivery. We do our very best to protect your bouquet before it leaves us — though once it’s on its journey, we can only keep our fingers crossed that it arrives safely in your hands.

Free shipping is available for UK orders only. International shipping is available, with delivery fees varying by destination. Shipping costs will be confirmed during order confirmation.

All orders are non-refundable. Once an order has been confirmed and payment has been made, cancellations, returns, or refunds will not be accepted.

Each flower from The Floriette is 100% handcrafted using chenille stem, making every piece unique. As a result, the final product may vary slightly from the images due to differences in flower angles, lighting during photography, and the wrapping paper, ribbons, or accessories used. However, the finished item will closely resemble the displayed design and maintain the same overall style and quality.